It is with great pleasure that I provide this commendation of Luke Vaughan.
I was fortunate to meet Luke ealry in 2012, when I was seeking to purchase a property on the Gold Coast. I was immediately impressed by his cheerful and friendly nature. As we entered in to discussions about purchasing property, I could not help but be impressed by his enthusiastic approach to his work that was grounded by a frankness of what was achievable in the current economic climate. The way in which matter have developed in th elast 6 months have proved him correct.
I would provide a commendation of Luke purely for his attitude and dedication to his routine duties. What makes Luke even more special however, is the work he puts in which is far and above the expectation of his normal duties.
I was overseas for a large portion of the contract/settlement period of the property I was purchasing. The time zone difference hampered my ability to make arragements. Throughout this time, Luke took it upon himself to liaise directly with contractors, solicitors and other key parties on my behalf to ensure a smooth progression of the process.
Luke corresponded with me during all hours of the night to ensure I was appraised of every key development. No hurdle seemed to deflect or diminish his drive and positive focus. This dedication and customercentric approach is so rare in this day and age.
I have been very appreciative for all the hard work you put in to help me achieve the purchase of our unit at Q1. Your style and work ethic is a credit to Isabel and both of you handled our purchase in a most professional manner. You went above and beyond the usual "agents" I have used over the years. Nothing was too hard for you and you helped us in every way possible to conclude our purchase. I look forward to doing business again in the future with your company. Thanks again Luke & I wish you all the best.